Refund policy
RETURNS
PLEASE CAREFULLY AND THOROUGHLY READ ALL OF OUR POLICIES BEFORE PURCHASE.
We at Oma hair Boutique are committed to your satisfaction and as such take great care in ensuring our clients receive maximum satisfaction at all times. Our hair bundles are thoroughly inspected both before leaving the factory and before dispatch. For extensions, we do not totally rule out returns, but there are no refunds. Products can only be exchanged once due procedures are followed.
For hair extensions and bundle purchase, kindly inspect the bundles as soon as you receive them. Check that the lengths, texture, colour and quality match your order before untying or cutting off the band. It is advisable to run a wide tooth comb through the hair to check for tangles and sheddings. Remember, our bundles are raw human hair and deserve the same care as your natural hair. Once the hair is untied, there is nothing we can do.
WIGS
We at Oma hair Boutique are committed to your satisfaction and as such take great care in the construction of our wigs. Due to the nature of the products, all sales are final. Returns or exchanges are not allowed unless your item arrived damaged or there was an error from our end. Please kindly ensure that all instructions and options are carefully read and understood. Where exchanges are accepted, such exchanges may be accepted subject to the following terms and conditions. If, for any reason you are unhappy with your products purchased we will agree to exchange any purchased product for another product of an equal value or offer store credit if the product is returned within 72 hours after the recorded receipt of the item. We will not accept any returns or exchanges of any products if the wig has been worn.
All shipping, handling costs and money transfer fees will be at the customer’s expense therefore we suggest sending through a courier that provides tracking information and delivery confirmation since we are not responsible for lost packages. We must receive the merchandise before an exchange can be made. Products will not be accepted for returns or exchanges if they have been worn, styled, cut (lace or hair), or had products applied to them such as glue or hair products. In a case where any of the conditions above are not met, we reserve the right to refuse an exchange. Feel free to ask any questions both before and after ordering.
Endeavour to take accurate head measurements.
If you require coloring services, please provide the exact color or product itself. To ensure maximum satisfaction, a picture of your unit will be sent to you after completion. If you are not satisfied, changes will be made until you are fully satisfied. Please Note units cannot be returned for an exchange or refund.
Cancellations
You can cancel your orders provided that they have not yet been shipped. If you would like to cancel your order please contact us via email at omahairboutique@yahoo.com. Please do this as soon as possible.
When in doubt, use the contact page.